Who are we?

NSN Motors ltd is a dealership acting as a credit broker in arranging finanace for vehicle transactions. Our address is: NSN Motors, Unit 8 watermill industrial estate, Aspenden road, Buntingford, SG9 9JS. Registered in England. Company registration no. 12707478

Are we authorised to arrange finance for you?

Yes, NSN MOTORS ltd is authorised and regulated by the Financial Conduct Authority (“FCA”). Our Firm Reference Number (FRN) is 975772. We are a credit broker, not a lender. For more information, please visit the FCA website at: https://register.fca.org.uk/. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.

What can we do to help finance your vehicle?

We can introduce you (whether direct or through a specialist credit broker) to a number of finance companies (“funders”) and their finance products. There are other funders to which we cannot introduce you which may also be able to offer you finance.

We will provide you with information and explanations about the finance products that may be available to you and, where we recommend a product to you, we will ensure that this is based on the information you give us about your needs and circumstances so that it is suitable for you. Finance is arranged subject to status, terms and conditions. We cannot guarantee that we will be able to secure finance for you.

Can we give you independent financial advice?

We are not an independent financial advisor and so are unable to provide you with independent financial advice. We are, however, independent of the funders and brokers we work with.

Do you have to pay for our service or do we receive any commission?

You done have to pay us for our service. But a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may pay us different amounts but it will typically be based on a fixed percentage of the amount borrowed. This percentage may vary according to different factors, for example: the amount if credit; age or type of vehicle; the type of finance product; or the funder’s assessment of the risk of lending. For your reassurance, we are not able to change the interest rate you pay in order to receive more commission from a particular broker or funder.

Although rates and commissions may vary between our finance partners, our aim is always to secure finance from them which is appropriate to your circumstances and at the lowest interest rate available. If we are successful in obtaining an offer of finance for you and you would like to know the amount (or likely amount) we would receive if you decide to go ahead with the agreement and how that amount has been calculated, please contact us.

How will we use your information?

By providing us with your personal credit details, you will be giving us authority to submit a credit application on your behalf to our credit providers, each of which may record a search on your credit file. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful.

Rates will be either fixed, based on the lender or based on your credit score. Fixed rates are determined by our contractual agreement with the finance supplier and the supplier cannot change this rate. Credit score-based rates are pre-set but are also linked to your individual credit rating. Typically, the higher your credit score, the lower the APR you will receive from a credit provider.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

What can you do if you wish to complain about our services or contact us?

In the event of an issue arising through the purchase of a used car, (The process of filing a complaint is in the terms and conditions on the purchase invoice),

If you want to make a complaint, please contact us:

• By writing to us. Our address is; NSN Motors, Unit 8 watermill industrial estate, Aspenden road, SG9 9JS

• By emailing us on “[email protected]”,

• If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk.

• IF you do not take up your problem with us first you will not be entitled to complain to the Ombudsman,

Status Disclosure